FAQs for Apartments

All viewings are booked online. Once you’ve had a chance to review our properties, we invite you to book a date and time for a viewing! You can do this 24/7 here.

Please note: Viewings are booked on a first-come, first-serve basis and are typically available between 9:00 am and 5:00 pm, Monday to Friday.

All our rents include heat, water, and electricity for easy budgeting.

All apartment buildings have a fridge and stove included in the unit.

Other appliances like dishwashers, microwaves and air-conditioners are included in some apartment buildings. To learn more about what’s included in the building you’re interested in, check out the building detail pages starting here.

You may use the service of your choice at any of the Summit Living buildings.

Note: The intercom system for providing entry to guests requires a phone number local to London. Residents with a long-distance number will have to go to the lobby to let guests and deliveries into the building.

Summit Properties buildings are pet-friendly and expect pet owners to follow all applicable city by-laws. There are parks adjacent to all our buildings that are convenient for walking furry friends.

We ask that you consider the safety and comfort of all residents when entering and leaving the building with your pet. Pet owners are responsible for their pets, and we ask that they have control over their pets at all times.

Adjacent to the laundry room is a resident lounge with cable television. Each building also has an exercise room. These facilities are open daily from 7:30 a.m. to 10 p.m. excluding statutory holidays.

Laundry facilities are shared in a central laundry room in each building. The machines are coin-operated and cost $1.50 to wash and $0.50 for 20 minutes in the dryer.

In general, building laundry rooms hours are open 24 hours a day, 7 days a week. Some are closed on statutory holidays. Closures are posted on-site in advance.

Please note: Units do not have in-suite laundry and the plumbing is not capable of supporting laundry in the units. Because of this, adding personal appliances is not permitted.

Covered and outside parking is available at many of our apartments. To make sure that all tenants have adequate parking, all residents must register their vehicles with the Building Manager.

Parking is an additional charge of $50.00 per month per vehicle for outdoor spaces for the buildings on Proudfoot Lane.

Please be advised we can only provide one parking space per unit at 535 and 565 Proudfoot Lane.

Note: Covered parking only is available at 700 Horizon Drive for $75.00/month/vehicle.

Yes! Route 20 stops in front of each Summit Living building. Route 33 stops in front of all buildings apart from 740 and 744 Proudfoot (Pineridge) but is a short half-block walk away. For more information visit the London Transit website.

Yes! Summit Properties does require all tenants to purchase tenant’s insurance with $2 million liability coverage. Tenants must provide a copy of your proof of coverage once the lease agreement has been signed, but prior to receiving keys.

The tenant insurance agreement must show the tenant’s name, address, and coverage amount.

There are several ways you can pay your rent: via the online residential portal, pre-authorized payments, personal or certified cheques, money orders, or e-transfer. Interac is also available at the Residential Office at 565 Proudfoot Lane.

Any cheques or money orders can be made out to ‘Summit Properties.’

As a part of the tenancy agreement, tenants agree to pay rent on the first day of every month.

We have certain financial requirements to lease a Summit Living unit. You must have a credit score of 700 or higher and total leaseholder monthly income should be three times the monthly rent. These requirements will be requested upon booking a viewing and verified during the application process.

Please note: Submission of false information during any part of the application process forfeits your application approval.

International applicants must have a Canadian bank account or a co-signer/guarantor with a Canadian bank account.

Your deposit (last month’s rent and parking) should be paid by money order. We can also accept wire transfers if necessary. Credit cards will not be accepted.

If you’re ready to move forward with an application, there are a few things you’ll need:

  • Photo ID to verify your identity. Driver’s license preferred, however, we will also accept: Passport, Ontario Health Card, or an ID card issued by the federal government, or a provincial or territorial government.
  • Proof of income. This can be in the form of:
    • your 2 most recent pay stubs if you are employed, or
    • the last 2 years Notice of Assessment from the Canada Revenue Agency for retired applicants, or for those who are self-employed,
    • 3 months of bank statements and proof of enrollment for students
  • A bank draft for the last month’s rent deposit and parking fees.

There’s a handy checklist available that you can download to ensure you have everything you need!

Once you have everything you need, contact our Leasing Specialist to book a time to review the documentation and submit your application.

For non-emergency repairs, tenants can complete an online maintenance request through the Residential Login. If you are not able to complete the online maintenance form, you can contact your Building Manager’s office and complete the paper request form. If you’re unaware of your Building Manager’s number, please call 519-914-2761, press 1, then 4, then select your building.

Note: Building Manager work hours are from 8 a.m. to 4:30 p.m. weekdays. After hours, weekends, and holidays are for emergencies only.